Email support
Best for account, billing and deliverability questions the docs do not answer.
- Replies within one business day.
- Include the account email and, for a sending problem, the message id from the logs.
Support
Support at MepMail
MepMail is founder-operated: the people who build it answer the email. Pick the channel that fits — most questions are already answered in the docs.
- Founder-operated
- Replies within one business day
- Abuse reports acted on
- Docs · changelog · updates
Support runs on a small team, so please include the account email with any question.
Channels
Where to reach us
Four ways in, ordered by how fast they usually answer.
docs-mepmail.je4ndev.com
Documentation
Quickstart, concepts, integrations and the API reference — the same docs the dashboard links to.
- Sending domains and the DNS records to publish.
- Rate limits, error codes and the compatible API surface.
/updates
Changelog
Product updates land on the updates page, and you can subscribe by email.
- One click to unsubscribe, no account needed.
Coming soon
Status page
There is no public status page yet, so there is no URL to link to. When it exists, this card will point at it.
- Until then, material service changes reach you by email.
FAQ
Questions we get most
How do I migrate from Resend?
Point the official Resend SDKs at MepMail's base URL, swap the API key, and move your domains and contacts. The free account can be migrated with npx @mepmail/cli migrate --from resend. The per-language guide walks through each SDK. Docs: migrate from Resend
How do I connect and verify a domain?
Add the domain in the panel and publish the DNS records it returns: the DKIM record and the MAIL FROM (SPF) record. Those two gate sending, DMARC is recommended, and the panel reports each record's live state until it resolves. Docs: sending domains
What are the plan limits?
Every plan carries an included monthly volume and a daily send ceiling. Volume is counted per distinct recipient, and sends past the included volume are billed per 1,000 at the plan's overage rate. Prices and volumes are on the pricing page. Pricing
How do billing and refunds work?
Paid plans are billed in US dollars through Stripe, monthly and in advance. If a charge looks wrong, email us with the charge reference; refunds go back to the original payment method, typically within 5-10 business days depending on your bank. Refund policy
Why did my email land in spam?
Usually DNS or reputation: a DKIM or MAIL FROM record that does not resolve, a DMARC policy that fails, or a domain with no sending history. MepMail's deliverability insights score each sending domain and point at the record that is failing. Docs: deliverability insights
How do I report abuse or spam?
Email [email protected] with the message id or the headers. We act on abuse reports, and sending that generates complaints can be paused or the account suspended. [email protected]
Nothing here answered it?
Send the account email and what you expected to happen — that is usually enough to get a concrete answer.
Email [email protected]